Back to home

Terms of Service

Last updated: March 1, 2026

1. Service Description

Recover Auto Value provides professional vehicle diminished value appraisal reports. Our service includes reviewing your submitted information, conducting market research, and preparing a written appraisal report for your use in insurance claim negotiations.

2. Eligibility

Our services are available to vehicle owners whose vehicles (a) have been involved in an accident, (b) have been repaired and are not declared a total loss, and (c) are no more than 5 model years old. We serve vehicle owners in supported states. State availability may vary.

3. Payment

Payment is required at the time of claim submission. Prices are listed on our website and are subject to change. All payments are processed securely through Stripe. Prices are in U.S. dollars.

4. Refund Policy

If, after reviewing your submission, we determine that a diminished value appraisal is not viable for your situation (e.g., the vehicle does not qualify), we will issue a full refund. Once an appraisal report has been generated and delivered to you, the service is considered rendered and refunds are not available. If you believe there is an error in your report, contact us and we will work to resolve it.

5. No Guarantee of Outcome

Our appraisal reports are professional assessments designed to support your diminished value claim. We do not guarantee any specific settlement amount, insurance company response, or claim outcome. Results vary based on the specifics of each case, state laws, and insurance company practices.

6. Not Legal Advice

Our services are informational appraisals only and do not constitute legal advice. We are not attorneys and do not represent you in legal proceedings. If you need legal counsel regarding your claim, we recommend consulting with a licensed attorney in your state.

7. Accuracy of Information

You agree to provide accurate and truthful information when submitting your claim. We rely on the information you provide to prepare your appraisal. Inaccurate or misleading information may affect the validity and usefulness of your report.

8. Limitation of Liability

To the maximum extent permitted by law, Recover Auto Value's liability is limited to the amount you paid for our services. We are not liable for any indirect, incidental, or consequential damages arising from the use of our reports or services.

9. Contact

For questions about these terms, contact us at admin@recoverautovalu.com or (844) 382-5246.